The hotel offers amenities for your comfortable stay and unforgettable experiences
Spotless Room!
“The room was impeccably clean, with fresh linens and a welcoming atmosphere that made us feel right at home.” view full review
Relaxing Spa!
“The spa facilities were divine, especially the hot stone massage which left me feeling rejuvenated and stress-free.” view full review
Delicious Breakfast!
“The breakfast spread was wonderful, with a wide variety of fresh pastries and made-to-order omelets that energized my day.” view full review
Luxury Bathrooms!
“The bathroom featured an amazing rainfall showerhead, providing an very nice shower experience that was both refreshing and relaxing.” view full review
Feedback from previous guests about their experience.
68%
liked the hotel and would stay again
6.8/10
Nice
Rooms
7.3
Location
8.3
Service
6.3
Dining
5.7
Guest reviews
6.8/10
based on 39 reviews
3/5
based on 68 reviews
7.6
7.6/10 based on 216 reviews
#95 of 125 hotels in Puebla based on Tripadvisor
Dale
United States,
April
2024
7.4/10
The hotel is situated perfectly, just a two-minute walk from the Zocalo in Puebla, making it convenient to explore the area. The rooms, while not huge, are spacious enough to accommodate large suitcases. The service was a mix of unfriendliness at the door and helpfulness in addressing issues. Dining options were limited but included in the price. The facilities are satisfactory, with small details that could be improved in terms of maintenance.
Rooms
8.0
The rooms were amazingly large.
Service
7.0
The service was a mix of unfriendliness at first but became nicer as our concerns were addressed.
Location
9.0
The location is very walking-friendly and perfectly close to everything near the Zocalo.
Dining
6.0
The dining was included, but the options were limited.
Facilities
7.0
The facilities provided were sufficient but could use some maintenance improvements.
Eli
United States,
December
2023
6.8/10
I stayed at this hotel and found it to be a pleasant experience overall. The rooms were a bit small and dark, but very clean. The echoes from people moving around can be noisy, especially towards the front of the hotel. The room had a double and a single bed, along with a TV that had a remote control.
Rooms
7.0
The rooms were rather small but very clean.
Service
6.0
The service was reliable, but slightly stiff. The hotel manager and my husband had to make several attempts to fix an issue with the lock and door.
Location
8.0
The location is excellent, just a small block away from the main square with plenty of restaurants and shops. However, the area can get deserted after around 10 pm.
Dining
6.0
The dining experience was average. They do charge a bit extra for luggage storage after check-out.
Facilities
7.0
The hotel blends old-fashioned charm with modern style. Some minor maintenance issues like an oxidized lamp and a hole in the wall covered with tape were noticeable.
Josephine
United States,
December
2023
6.6/10
The hotel has a very convenient location, close to everything you'd want to explore. The rooms are on the ground floor, a bit small and dark, yet big enough for two large suitcases. The service was a mix of unfriendly interactions but with helpful moments. The dining experience had some positive aspects but also charged extra for services. The location was good due to its proximity to key attractions, although parking could be an issue.
Rooms
7.0
The rooms on the ground floor were a little small and dark but still had space for our luggage.
Service
6.0
The service felt unfriendly initially but improved with helpful interactions during the stay.
Location
8.0
The positive side is that the location allowed easy access to key attractions, but parking could be a challenge for visitors arriving by car.
Dining
5.0
The dining experience was a mix of positives but also had extra charges for certain services.
Facilities
7.0
Facilities were adequate, though some areas might need improvement.